I/ ONLINE SHOPPING GUIDE

Step 1: Select item

_ Customers can view product information on website or Facebook: https://www.facebook.com/LaCianaOfficial/

Step 2: Order

_ Order items on website

+  Visit the website www.laciana.com .

+ Select and make an order.

_ Order items on Facebook:

+ Visit to the  https://www.facebook.com/LaCianaOfficial/

+ Comment or inbox the La Ciana fanpage to make an order

_ Order items on Zalo and phone

+ Customer service: 0913314641

Step 3:

_ All forms of ordering with LaCiana must be confirmed by La Ciana’ staff, customers do not transfer money without confirmation.

_ Direct payment upon receipt (COD)

_ Payment by credit cards and international payment cards (Visa, Master, JCB, Amex…).

_ Payment by ATM card

_ Payment by bank transfer.

Noted:

+ For any questions during the ordering and payment process, please contact the online sales department at the online sales hotline number 0913314641 – and online shopping channels (Facebook, Zalo, …)

+ LaCiana’s electronic payment system is connected to VNPay electronic payment gateway. Accordingly, LaCiana’s payment security standards ensure compliance with VNPay’s security standards, which have been appraised by the State Bank of Vietnam for safety and security and officially licensed to operate.

II/ SHIPPING POLICY, DELIVERY.

Applicable object:

The shipping policy is applied to all customers buying LaCiana products through LaCiana’s official online shopping channels (LaCiana website, LaCiana Facebook page …)

Scope of application:

Applies to all orders in Vietnam

Transport fee:

3.1. Free shipping on all orders.

Delivery time.

In HCMC: 1-2 days since the order is confirmed.

In Hanoi and metropolitan: 2-4 days since the order is confirmed.

At district, commune, suburban area: 3 – 6 days since the order is confirmed.